Shipping Policy

For Australia Market
Last Updated: March 10, 2026

Delivery Timeframes

We offer two product types with different delivery timelines:

Stock Products (Ready-to-Ship)

What are Stock Products?

• Products marked as "Stock" on the product page and title
• Standard sizes and colours
• Ready for immediate processing

Processing Time: Within 48 hours of order confirmation

Delivery Time by Location:

Total Timeline for Stock Products: 1-15 business days from order place date.

Custom and Made-to-Order Products

What are Custom Products?

• Products made to your specific requirements
• Custom dimensions, colours, or finishes
• Non-stock configurations
• Products marked as "Made to Order" or "Custom"

Production Time: 7-15 business days

This includes material preparation, design and structural assembly, surface finishing, fumigation and disinfection, and packaging. For custom-made orders, production is typically scheduled after email confirmation.

Shipping Time: 25-35 business days

This includes sea freight from China to Australia (7-13 business days), Australian customs clearance (2-5 business days), port collection and container unpacking (1-2 business days).

Total Timeline for Custom Products:

• Minimum: 32 business days (7 + 25)
• Maximum: 50 business days (15 + 35)
• Estimated total timeline: 32-50 business days.

Note: This is an estimate and may be affected by factors beyond our control, such as customs delays or public holidays. In practice, we often deliver faster than the maximum timeframe. We'll keep you updated throughout the process.

Shipping Fees

How Shipping is Calculated

Shipping costs are based on:

• Product dimensions (length × width × height)
• Product weight
• Delivery address and location type

Volumetric Weight Calculation

For lightweight, bulky items (weight/volume ratio < 250kg per cubic meter):

Chargeable weight = 250kg/m³ × actual volume (m³)

For heavy, compact items (weight/volume ratio ≥ 250kg per cubic meter):

Chargeable weight = actual product weight

Examples

Shipping Fee Transparency

• Accurate at checkout: For most metro areas in each state, shipping costs are calculated and displayed during checkout
• No hidden fees: The shipping fee shown includes all delivery costs to your specified address

What's Included in Delivery

Standard Delivery Service Includes:

• All Taxes and Duties: GST, import duties, and customs charges all covered
• Transportation Insurance: Products insured during transit with coverage for shipping damage
• Delivery to Address: Front door/curbside for houses, ground floor entrance for apartments
• Tracking Information: Tracking number provided when shipment departs, regular status updates via email

Standard Delivery Does NOT Include:

• Carrying items upstairs (see Additional Services)
• Unpacking and debris removal (see Additional Services)
• Assembly or installation (see Additional Services)
• Delivery to specific rooms inside your home
• Removal of old furniture

Delivery Details by Location Type

Residential Delivery

Single-Story Houses:

• Delivery to front door, garage, or curbside
• Driver will assist with unloading from truck

Multi-Story Houses:

• Ground floor delivery only as standard
• Upstairs delivery available (additional charge - see Additional Services)

Apartments/Units:

• Delivery to building entrance or ground floor lobby
• If building has a loading dock: delivery to loading dock
• Driver cannot use elevators or access upper floors as standard
• Upstairs/in-unit delivery available (additional charge)

Gated Communities:

• Please provide access codes in advance
• Ensure someone is available to grant access
• Provide delivery instructions in order notes

Commercial Delivery

Offices:

• Delivery to reception area or loading dock during business hours (9 AM - 5 PM)
• After-hours delivery available (additional charge)

Retail Stores:

• Delivery to store entrance or loading area
• Flexible scheduling to suit your business hours

Warehouses:

• Delivery to loading dock or designated area
• Forklift unloading recommended for large orders

Additional Services (Charges Apply)

Note: We have trusted installers in Sydney, Melbourne and Brisbane. These services are provided by independent contractors who operate entirely separate from CaGu MoDu. Extra fees apply based on the service provider's quote.

Available Additional Services:

1. Upstairs Delivery

2. Room-of-Choice Delivery

3. Unpacking Service

4. Assembly and Installation

5. Old Furniture Removal

Service Availability:

• Sydney Metro: Full Service Available
• Melbourne Metro: Full Service Available
• Brisbane Metro: Limited Services Available
• Other Locations: Services availability varies - contact us for quote

How to Add Additional Services:

After Purchase:

Contact us at support@cagumodu.com with your order number. We'll arrange services and send you a quote.

Pricing: All additional service fees are based on the service provider's quote. Final pricing depends on location, item size/weight, and specific requirements. You'll receive a detailed quote before services are scheduled.

Order Handover Options

Option 1: Standard Home/Business Delivery (Recommended)

How It Works:

• We'll contact you 1-2 days before delivery to schedule
• Choose a convenient delivery time slot
• Be available at the delivery address during the scheduled time
• Driver will deliver to your front door/building entrance
• Inspect items and sign delivery confirmation

Best For:

• Customers who prefer door-to-door service
• Those unable to transport large items
• Convenient scheduling

Cost: Standard shipping fee (calculated at checkout)

Option 2: Warehouse Pickup (Most Economical)

Available Locations:

• Sydney: Unit C Building 6, 161 Manchester Road, Auburn NSW 2144
• Melbourne: 57-63 Fairchild St, Heatherton VIC 3202
• Brisbane: 32 Crockford St, Banyo QLD 4014
• Perth: 11-15 Fargo Way, Welshpool WA 6106

How It Works:

• Your order is processed and prepared at the warehouse
• You'll receive email notification when ready for pickup
• Contact us to book a pickup time (provide at least 24 hours notice)
• Visit the warehouse during business hours
• Bring your order confirmation email and outbound number
• Inspect items before loading into your vehicle

Business Hours for Pickup:

• Monday - Friday: 10:00 AM - 6:00 PM AEST
• Saturday: By appointment only
• Sunday: Closed

Best For:

• Customers with suitable vehicles
• Local customers wanting to save on delivery
• Those wanting immediate access to their products
• Businesses with their own logistics

Sydney Warehouse Address:

CaGu MoDu
Unit C, Building 6
161 Manchester Road
Auburn, NSW 2144
Australia

Parking: On-site parking available

Tracking Your Order

Order Status Updates

You'll receive email updates at each stage:

1. Order Confirmed

Sent when you confirm your order details. Includes expected timeline.

2. Production Started (Custom products only)

Notification when manufacturing begins. Estimated completion date provided.

3. Production Complete (Custom products only)

Product finished and ready for shipping. Shipment booking confirmation.

4. Shipped

Tracking number provided. Expected delivery timeframe and link to track your shipment.

5. In Transit to Warehouse

Updates on customs clearance and arrival at Australian warehouse.

6. Ready for Delivery or Pickup

Final delivery scheduling or pickup notification (for warehouse pickup).

7. Delivered

Delivery confirmation and request for feedback.

How to Track Your Order

During Production:

• Check your email for production updates
• Contact support@cagumodu.com for status updates

During Shipping:

• Use the tracking number provided in your shipping notification
• Track via carrier's website
• Email updates at major checkpoints

Questions?

• Email: support@cagumodu.com
• Phone: +61 468 069 835
• Include your order number in all communications

Upon Delivery

Important - Inspect Before Signing:

• Check all items against packing list
• Look for visible damage to packaging
• Note any concerns on delivery receipt

Report Damage Immediately:

• Take photos of any damage
• Note on delivery receipt
• Contact us within 48 hours: support@cagumodu.com

Keep Documentation:

• Save delivery receipt
• Keep packaging for 7 days (in case of issues)
• Take photos of items in good condition

Our Commitment to You

Quality Assurance

Professional Packaging:

• All products securely packaged for international shipping
• Multiple layers of protection
• Water-resistant outer packaging

Quality Checks:

• Inspection before shipping from factory
• Inspection upon arrival in warehouse
• Final check before delivery

Insurance Coverage:

• All shipments fully insured
• Coverage for damage during transit
• Quick claims processing

Customer Satisfaction

We're committed to:

• Transparent communication throughout the process
• Accurate delivery timeframes
• Professional delivery service
• Quick resolution of any issues

Your satisfaction is our top priority. We ensure your furniture arrives in excellent condition and on time.

Contact Us

Customer Support

Email: support@cagumodu.com
Phone: +61 468 069 835

Business Hours (AEST):

Monday - Friday: 10:00 AM - 6:00 PM
Saturday - Sunday: Closed

Response Time:

• Email: Within 24 hours (business days)
• Phone: Immediate during business hours

What to Include When Contacting Us

For Order Inquiries:

• Your order number
• Specific question or concern

For Delivery Issues:

• Order number
• Tracking number (if available)
• Description of issue
• Photos (if reporting damage)

For Pickup Scheduling:

• Order number
• Preferred pickup date and time
• Vehicle type (for size verification)

Questions or Concerns?

Don't hesitate to reach out:
Email: support@cagumodu.com
Phone: +61 468 069 835

We're here to help make your delivery experience as smooth as possible!

CaGu MoDu - Premium Commercial & Custom Furniture

Last Updated: March 10, 2026
ABN: 92 695 731 956