Shipping Policy
For Australia, New Zealand North Island and Canada
Last Updated: November 2, 2026
1. Delivery Timeframes
We offer two product types with different delivery timelines:
Stock Products (Ready-to-Ship) — Australia Only
What Are Stock Products?
- Products marked as “Stock” on the product page and title
- Standard sizes and colours
- Ready for immediate processing
Processing Time: Within 48 hours of order confirmation
Delivery Time by Location — Australia
| Location | Delivery Time (from order confirmation) |
|---|---|
| Sydney & Melbourne Metro | 1–7 business days |
| Brisbane Metro | 3–7 business days |
| Other Metro Areas | 3–10 business days |
| Regional Areas | 3–15 business days |
Total Timeline for Stock Products in Australia: 1–15 business days from order placement.
Important: Stock products are currently available in Australia only. We do not currently hold local stock in New Zealand or Canada. Orders for New Zealand and Canada are supplied on a made-to-order basis.
Custom and Made-to-Order Products
What Are Custom Products?
- Products made to your specific requirements
- Custom dimensions, colours, or finishes
- Non-stock configurations
- Products marked as “Made to Order” or “Custom”
Production Time: 7–15 business days
This includes material preparation, design and structural assembly, surface finishing, fumigation and disinfection, and packaging. For custom-made orders, production is typically scheduled after email confirmation.
Shipping Time by Market
- Australia: 25–35 business days
- Canada: 25–35 business days
- New Zealand: 35–45 business days
This includes sea freight from China to the destination market, customs clearance, port collection and container unpacking. Delivery time may vary by final delivery address.
Total Timeline for Custom Products
- Australia and Canada: 32–50 business days, including 7–15 business days for production and 25–35 business days for shipping
- New Zealand: 42–60 business days, including 7–15 business days for production and 35–45 business days for shipping
Note: This is an estimate and may be affected by factors beyond our control, such as customs delays or public holidays. In practice, we often deliver faster than the maximum timeframe. We’ll keep you updated throughout the process.
2. Shipping Fees
How Shipping Is Calculated
Shipping costs are based on:
- Product dimensions (length × width × height)
- Product weight
- Delivery address and location type
Volumetric Weight Calculation
For lightweight, bulky items (weight/volume ratio < 250kg per cubic metre):
Chargeable weight = 250kg/m³ × actual volume (m³)
For heavy, compact items (weight/volume ratio ≥ 250kg per cubic metre):
Chargeable weight = actual product weight
Examples
| Item Type | Dimensions | Actual Weight | Weight/Volume Ratio | Chargeable Weight |
|---|---|---|---|---|
| Lightweight Item | 2m × 1m × 1m = 2m³ | 300kg | 150kg/m³ | 500kg (250 × 2) |
| Heavy Item | 1m × 0.5m × 0.5m = 0.25m³ | 100kg | 400kg/m³ | 100kg (actual weight) |
Shipping Fee Transparency
- Accurate at checkout: For most supported metro areas, shipping costs are calculated and displayed during checkout.
- No hidden fees: The shipping fee shown includes all delivery costs to your specified address.
3. What’s Included in Delivery
Standard Delivery Service Includes
- All Taxes and Duties: GST, import duties, and customs charges all covered.
- Delivery to Address: Front door/curbside for houses and ground-floor entrance for apartments.
- Secure Packaging: Products are securely packed for long-distance transport, typically using a protective timber frame or wooden crate, depending on the product.
Standard Delivery Does NOT Include
- Carrying items upstairs (see Additional Services)
- Unpacking and debris removal (see Additional Services)
- Assembly or installation (see Additional Services)
- Delivery to specific rooms inside your home
- Removal of old furniture
4. Delivery Details by Location Type
Residential Delivery
Single-Storey Houses
- Delivery to front door, garage, or curbside
- Driver will assist with unloading from the truck
Multi-Storey Houses
- Ground-floor delivery only as standard
- Upstairs delivery available for an additional charge (see Additional Services)
Apartments/Units
- Delivery to building entrance or ground-floor lobby
- If the building has a loading dock, delivery will be made to the loading dock
- Driver cannot use elevators or access upper floors as standard
- Upstairs/in-unit delivery available for an additional charge
Gated Communities
- Please provide access codes in advance
- Ensure someone is available to grant access
- Provide delivery instructions in the order notes
Commercial Delivery
Offices
- Delivery to reception area or loading dock during business hours (9:00 AM–5:00 PM)
- After-hours delivery available for an additional charge
Retail Stores
- Delivery to store entrance or loading area
- Flexible scheduling to suit your business hours
Warehouses
- Delivery to loading dock or designated area
- Forklift unloading recommended for large orders
5. Additional Services (Charges Apply)
Note: We have trusted installers in Sydney, Melbourne and Brisbane. These services are provided by independent contractors who operate entirely separately from CaGu MoDu. Extra fees apply based on the service provider’s quote.
Available Additional Services
- Upstairs Delivery
- Room-of-Choice Delivery
- Unpacking Service
- Assembly and Installation
- Old Furniture Removal
Service Availability
- Australia: Nationwide delivery
- New Zealand: North Island door delivery only; warehouse pickup is not available
- Canada: Delivery service available
Rural area note: Deliveries to rural or remote areas may require a separate shipping quote.
How to Add Additional Services
After Purchase: Contact us at support@cagumodu.com with your order number. We’ll arrange services and send you a quote.
Pricing: All additional service fees are based on the service provider’s quote. Final pricing depends on location, item size/weight, and specific requirements. You’ll receive a detailed quote before services are scheduled.
6. Order Handover Options
Option 1: Standard Home/Business Delivery (Recommended)
How It Works
- We’ll contact you 1–2 days before delivery to schedule
- Choose a convenient delivery time slot
- Be available at the delivery address during the scheduled time
- Driver will deliver to your front door/building entrance
- Inspect items and sign the delivery confirmation
Best For: Customers who prefer door-to-door service, are unable to transport large items, or want convenient scheduling.
Cost: Standard shipping fee (calculated at checkout).
Option 2: Warehouse Pickup (Australia and Canada)
Available Locations
- Sydney, Australia: Unit C, Building 6, 161 Manchester Road, Auburn NSW 2144
- Melbourne, Australia: 57–63 Fairchild St, Heatherton VIC 3202
- Vancouver, Canada: Pickup details and warehouse address will be confirmed when the order is ready
New Zealand: Warehouse pickup is not available. Orders are provided by door delivery only.
How It Works
- Your order is processed and prepared at the warehouse
- You’ll receive an email notification when it is ready for pickup
- Contact us to book a pickup time (provide at least 24 hours’ notice)
- Visit the warehouse during business hours
- Bring your order confirmation email and outbound number
- Inspect items before loading them into your vehicle
Business Hours for Australian Pickup: Monday–Friday, 10:00 AM–6:00 PM AEST; Saturday by appointment only; Sunday closed.
Vancouver Pickup: Pickup time and instructions will be confirmed separately by our team.
Sydney Warehouse Address:
CaGu MoDu
Unit C, Building 6
161 Manchester Road
Auburn NSW 2144
Australia
Parking: On-site parking available.
7. Tracking Your Order
Order Status Updates
- Order Confirmed: Expected timeline included.
- Production Started (custom products only): Estimated completion date provided.
- Production Complete (custom products only): Shipment booking confirmation provided.
- Shipped: Expected delivery timeframe and available shipment details provided.
- In Transit: Updates on customs clearance and arrival at the local warehouse or delivery hub.
- Ready for Delivery or Pickup: Final delivery scheduling or pickup notification.
- Delivered: Delivery confirmation and request for feedback.
How to Check Your Order Status
During Production:
- Check your email for production updates
- Contact support@cagumodu.com for status updates
During Shipping:
- Use the shipment information provided in your shipping notification, when available
- Check carrier updates, when available
- Email updates will be sent at major checkpoints
8. Upon Delivery
Important — Inspect Before Signing
- Check all items against the packing list
- Look for visible damage to the packaging
- Note any concerns on the delivery receipt
Report Damage Immediately
- Take photos of any damage
- Note the damage on the delivery receipt
- Contact us within 48 hours at support@cagumodu.com
Keep Documentation
- Save the delivery receipt
- Keep the packaging for seven days in case of issues
- Take photos of items in good condition
9. Our Commitment to You
Quality Assurance
Professional Packaging
- All products securely packaged for international shipping
- Multiple layers of protection
- Water-resistant outer packaging
- Protective timber frame or wooden crate typically used, depending on the product
Quality Checks
- Inspection before shipping from the factory
- Inspection upon arrival at the warehouse or delivery hub, where applicable
- Final check before delivery, where applicable
Customer Satisfaction
We’re committed to:
- Transparent communication throughout the process
- Accurate delivery timeframes
- Professional delivery service
- Quick resolution of any issues
Your satisfaction is our top priority. We aim to ensure your furniture arrives in excellent condition and on time.
10. Contact Us
Email: support@cagumodu.com
Phone: +61 480 889 770
Business Hours (AEST):
Monday–Friday: 10:00 AM–6:00 PM
Saturday–Sunday: Closed
Response Time:
Email: Within 24 hours on business days
Phone: Immediate during business hours
What to Include When Contacting Us
For Order Inquiries:
- Your order number
- Your specific question or concern
For Delivery Issues:
- Order number
- Shipment or tracking number, if available
- Description of the issue
- Photos, if reporting damage
For Pickup Scheduling:
- Order number
- Preferred pickup date and time
- Vehicle type for size verification
CAGU MODU — Premium Commercial & Custom Furniture
Last Updated: November 2, 2026
ABN: 92 695 731 956